Terms and Conditions

Our Legal Team

A. Limited License

The materials on this site are provided for personal, non-commercial use by customers or potential customers of The Malcolm Group Events Limited. As customers or potential customers, visitors to this site are hereby granted a single copy licence to download (on a single computer only) or print one copy of any of the information found on this site for personal, non-commercial use only. Commercial use of this site, or any material located on it, is strictly prohibited.

In addition, you may not modify any of the materials found on this site; use them for any public display, performance, sale or rental; remove, modify or alter any copyright or other proprietary notice, or trademarks therefrom; or transfer any material located on this site to any other person.

The Malcolm Group Events Limited reserves the right to terminate this licence at any time if you breach the terms of this agreement, in which case you will be obligated to immediately destroy any information downloaded, printed or otherwise copied from this site. The Malcolm Group Events Limited reserves all other rights coincident or related to this site.

B. Disclaimer

The materials on this site are provided "as is" without any express or implied warranty of any kind including warranties of merchantability, non-infringement of intellectual property or fitness for a particular purpose. The Malcolm Group Events Limited offers no assurance of uninterrupted or error free service. The Malcolm Group Events Limited does not warrant the accuracy or completeness of the information, text, graphics, links or other items contained on this web site. The Malcolm Group Events Limited may change any of the information found at this site at any time without notice. The Malcolm Group Events Limited makes no commitment to update the information found at this site. In no event shall The Malcolm Group Events Limited be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information) arising out of the use or inability to use the material or information available on this site, even if The Malcolm Group Events Limited has been advised of such damages. (because some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.)

C. Trademarks

The Malcolm Group Events Limited logo's found on this site are registered trademarks of The Malcolm Group Events Limited UK. The Malcolm Group Events Limited's trademarks may be used publicly only with the written permission of The Malcolm Group Events Limited.

D. Ownership of Materials

All materials on The Malcolm Group Events Limited's website are copyrighted and are protected under treaty provisions and worldwide copyright laws. The Malcolm Group Events Limited's materials may not be reproduced, copied, edited, published, transmitted or uploaded in any way without The Malcolm Group Events Limited's written permission. Except as expressly stated in the limited licence provision of these terms and conditions, The Malcolm Group Events Limited does not grant any express or implied right to you under any of its trademarks, copyrights or other proprietary information.

E. Jurisdiction and Venue

This site is controlled and operated by The Malcolm Group Events Limited from its offices in the United Kingdom. The Malcolm Group Events Limited makes no representation that the materials available on this site are appropriate or available for use in other locations, and access to them from jurisdictions where their contents are illegal is prohibited. These terms and conditions are to be governed and construed by English law. In the event of a dispute arising out of or relating to these terms and conditions, or your use of or access to this site, litigation must be brought in court in London, England.

F. Tickets

When purchasing tickets from any The Malcolm Group Events Limited location, please be aware of the following policies:

"What? You want a Refund?"

Each ticket purchased through The Malcolm Group Events Limited or it's ticket agents, over the telephone or on The Malcolm Group Events Limited On-line may be subject to a per ticket service charge. Orders processed over the telephone or on The Malcolm Group Events Limited On-line may also be subject to a per order handling charge.

Before making a purchase, please carefully review your event selection. Policies set forth by our clients (promoters, producers and venues) prohibit The Malcolm Group Events Limited from issuing exchanges or refunds after a purchase has been made.

Please allow ample time for delivery of your order. The following serve as suggested guidelines only, and are not a guarantee on the part of The Malcolm Group Events Limited:

The Malcolm Group Events Limited usually despatches tickets within 48 hours of booking. If you have selected delivery through the mail please allow 7- 10 days. Orders placed for collection from the box office can be processed up to two days before the event.

When you receive your tickets, please keep them in a safe place. The Malcolm Group Events Limited will not replace tickets if lost, stolen, or damaged.

Tickets purchased in advance for England's Medieval Festival are valid on any one day of the Festival. There is no refund of tickets unless all three days of the Festival is cancelled. It is the ticket holder's responsibility to attend on one of the open days of the Festival.

For information about a purchase you've made, please call +44 (0)20 81506767